ByteForge
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for ByteForge services and products. It applies alongside the Terms of Service and any signed statement of work, which prevails where terms conflict.
Last updated: 24 July 2026
Custom services and consulting
Software development, product engineering, and consulting are custom professional services. Time and work allocated to your engagement — discovery, design, development, and delivery — reflect real effort, so fees for work already performed are generally non-refundable once the engagement has started.
Project cancellation
If you cancel before work begins, we refund any prepaid fees minus non-recoverable costs and payment-processor charges. If you cancel mid-engagement, you are billed for work completed and commitments made up to the cancellation date, and any unused prepaid balance beyond that is refunded.
Subscriptions and retainers
Ongoing retainers and subscriptions renew each billing cycle. To stop the next cycle, give at least [X days] written notice before the renewal date. We do not pro-rate or refund partial cycles once a cycle has started, unless required by law.
Digital products and licences
For digital products or licences (for example paid ByteForge tools), refund eligibility is stated at the point of purchase. Where a product is provided free of charge, no refund applies. Statutory withdrawal or consumer rights are honoured where they apply.
How to request a refund
Email contact@byteforge.software with your engagement or order reference and the reason for the request. We aim to acknowledge refund requests within [X business days] and to process approved refunds to the original payment method within [X days].
Disputes and chargebacks
Please contact us before opening a payment dispute or chargeback — most issues are resolved faster directly. Where a signed agreement includes a dispute-resolution process, that process applies.
Contact
Questions about refunds or cancellations? Email contact@byteforge.software.